Encouraging team problem-solving and cross-departmental thinking

Learning objectives:

• Foster a collaborative environment where team members proactively solve problems and think beyond departmental silos.
• Learn techniques to encourage innovative thinking and shared ownership of challenges.

2.1. Fostering a problem-solving culture

• Techniques:
  • Empower teams to identify and address issues independently.
  • Use structured brainstorming methods like Mind mapping or the De Bono’s 6 thinking hats framework.
  • Encourage constructive debate to refine ideas and solutions.

2.2. Building cross-departmental thinking

• Strategies:
  • Initiate cross-functional workshops to align objectives and priorities.
  • Rotate team members into other departments to build empathy and understanding.
  • Use shared KPIs to incentivize collaboration.

2.3. Case study

• Scenario:
  • A logistics team resolves bottlenecks by collaborating with IT and finance to streamline supply chain reporting and decision-making.
• Analysis:
  • Explore how cross-departmental collaboration led to improved efficiency and reduced costs.

2.4. Group simulation

• Task:
  • Teams role-play as leaders addressing a cross-departmental conflict between marketing and sales over resource allocation.
  • Focus: Use collaborative problem-solving techniques to resolve the issue.
  • Outcome: Share and discuss strategies for improving alignment and outcomes.