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AMP Collective Leadership

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  1. Module 1: Strengthening my personal and team responsibility

    Module's presentation
  2. Techniques for improving deadline adherence
  3. Strategies for managing stakeholder expectations
  4. Fostering team accountability
  5. Module 2 : Building collaborative relationships across the organization and beyond
    Module's presentation
  6. Identifying collaborative opportunities
  7. Setting up collaborative projects
  8. Balancing individual and team interests
  9. Module 3: Delegating effectively for greater team and personal success
    Module's presentation
  10. The art and science of delegation
  11. Building confidence and accountability in delegation
  12. Balancing task attractiveness and risk management
  13. Module 4 : Driving results through clear objectives and actionable plans
    Module's presentation
  14. Setting Clear and Challenging Goals
  15. Designing Actionable Plans
  16. Mobilizing and Motivating Teams
  17. Module 5: Mastering planning and organization for strategic impact
    Module's presentation
  18. Separating high-impact from low- impact tasks
  19. Techniques for structured planning and scheduling
  20. Applying planning to complex scenarios
  21. Module 6: Conflict resolution for productive and harmonious teams
    Module's presentation
  22. Understanding conflict and its impact
  23. Tools and Techniques for Conflict Resolution
  24. Building Consensus and Preventing Future Conflicts
  25. Module 7 : Making decisive choices for lasting impact
    Module's presentation
  26. The foundations of decisive decision-making
  27. Techniques for assessing and taking calculated risks
  28. Decision-making in high-stakes scenarios
  29. Module 8 : Developing my team for long-term success
    Module's presentation
  30. Aligning team development with organizational goals
  31. Structuring development plans and opportunities
  32. Preparing teams for future trends
  33. Module 9: Leading teams to achieve outstanding results
    Module's presentation
  34. Setting clear roles, expectations, and accountability
  35. Encouraging team problem-solving and cross-departmental thinking
  36. Managing team tensions and internal dynamics
  37. Module 10: Managing stress and maintaining focus in challenging situations
    Module's presentation
  38. Building Resilience to Navigate Pressure
  39. Prioritizing critical tasks and maintaining focus
  40. Handling criticism and setting boundaries
AMP Collective Leadership Understanding conflict and its impact
Leçon 22 sur 40
En cours

Understanding conflict and its impact

Learning objectives:

  1. Identify the root causes and types of workplace conflict.
  2. Assess the short- and long-term impact of unresolved conflicts on individuals, teams, and organizational goals.

1.1. Types of workplace conflicts

  • Interpersonal Conflicts: Personality clashes, communication breakdowns.
  • Task Conflicts: Misalignment of priorities or expectations.
  • Structural Conflicts: Resource allocation, organizational hierarchy, or unclear roles.

1.2. The Conflict Impact Assessment Tool

  • Purpose: Evaluate the severity, scope, and potential outcomes of a conflict.
  • Framework:
    • Assess Impact Areas: Productivity, morale, relationships, and organizational goals.
    • Score Severity Levels: Low, medium, high.

1.3. Real-World Example

  • A cross-functional project team faces conflict over resource allocation, threatening deadlines and deliverables.
  • Analysis:
    • Explore root causes (e.g., unclear roles, competing priorities).
    • Evaluate impact areas and propose resolution strategies.

1.4. Interactive Exercise

  • Activity: Apply the Conflict Impact Assessment Tool to a current or hypothetical workplace conflict.
  • Outcome: Participants identify root causes and evaluate the impact on team performance and outcomes.